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Danh ngôn của Michael Chertoff (Sứ mệnh: 6)

Well, I think first of all there was a failure to have real, clear information at our disposal. There was a real lack of situational awareness. We didn't have the capabilities on the ground to give us real-time, accurate assessments of the physical condition of the city.
We've done it in intelligence sharing and certain elements of security. There were parts of the department, in fact, that worked very well in Katrina, like the Coast Guard and TSA.