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Danh ngôn của Mickey Drexler (Sứ mệnh: 8)

What matters is hard work, and emotional intelligence.
I consider a merchant someone who has a certain intuition and instinct, and - very important - knows how to run a business, knows the numbers.
I'm looking for best practices constantly. Apple has beautiful design, beautiful product, incredibly functional. But mostly it's about picking product, getting behind it, marketing it and introducing it to a customer. What they've done just inspires me.
People like consistency. Whether it's a store or a restaurant, they want to come in and see what you are famous for.