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Danh ngôn của W. Edwards Deming (Sứ mệnh: 5)

It is not enough to do your best; you must know what to do, and then do your best.
Profit in business comes from repeat customers, customers that boast about your project or service, and that bring friends with them.
We are here to make another world.
Learning is not compulsory... neither is survival.
It is not necessary to change. Survival is not mandatory.
You should not ask questions without knowledge.
Whenever there is fear, you will get wrong figures.
All anyone asks for is a chance to work with pride.
Quality is everyone's responsibility.
Lack of knowledge... that is the problem.
A bad system will beat a good person every time.
The prevailing - and foolish - attitude is that a good manager can be a good manager anywhere, with no special knowledge of the production process he's managing. A man with a financial background may know nothing about manufacturing shoes or cars, but he's put in charge anyway.
I am forever learning and changing.
Quality is pride of workmanship.